A new release note is available for Epicor CPQ customers.

Please visit https://cpqhelp.zendesk.com/hc/en-us to view it.

Epicor CPQ Release Notes and Documentation Move to Epicor Help

The information previously housed in the Epicor CPQ Wiki moves to Epicor Help on 9/29. The new help center with an updated user experience replaces the CPQ Wiki. The Wiki will be archived, and all things will point to Epicor Help. Please update your bookmarks to the following new link:

https://cpqhelp.zendesk.com/hc/en-us 

To be notified when new release notes are available, please subscribe to status.epicor.com.

Epicor CPQ - Americas is scheduled for the 2022.2 Production Upgrade on Friday, October 21, 11:00 PM – Saturday, October 22, 4:00 AM Eastern Time (UTC -4). Note that your system will be unavailable for several hours while it is being upgraded. Please plan accordingly.

Epicor CPQ is currently experiencing a disruption with all Epicor CPQ application servers. Currently all applications are down. We are in the beginning stages of investigating.

All appropriate parties are engaged to determine the root cause and are working to fully restore functionality.

All appropriate teams are still working diligently to resolve the issue.

All appropriate teams are still working diligently to resolve the issue.

All appropriate teams are working closely with Microsoft Azure to resolve this issue.

All appropriate teams are still working closely with Microsoft Azure engineers to resolve this issue.

US services have been restored at this time. EU services are being restarted to restore functionality.

All services have been restored.

Epicor CPQ has been experiencing some intermittent errors to the elastic search clusters. All appropriate parties are engaged to determine the root cause and are working to fully restore functionality.

Epicor CPQ team has been working diligently to restore companies and they are about half-way through this process, with some companies already back to operational status. If you are seeing products populated in your products page, that is an indication that the issue is resolved.

Epicor CPQ has restored functionality to most customers and are expecting the remainder to be restored within the next hour.

Epicor CPQ has fully restored functionality to all customers.