The TLS change deployed by the BisTrack hosting team last night is causing printing problems for some customers.
The BisTrack hosting team is aware of this unexpected outcome, we are actively rolling the change back on all systems now. We will send another update when the change is fully reversed.
Rollback complete. Changes fully reversed.
Epicor SaaS and Hosting Clients,
In 2017 the Epicor Building Supply team announced that TLS 1.0 and 1.1 would no longer be supported by Epicor hosting. The attached announcement was sent to all customers in early 2017. On April 2nd of 2017, our team blocked TLS 1.0 and 1.1 at the gateway and firewall but left it in place on hosted terminal servers to allow some clients with older PC’s or thin clients to connect via VPN tunnel.
All modern devices support TLS 1.2 or 1.3. TLS 1.0 was released in 1999 and TLS 1.1 was released in 2006. Both security protocols were deprecated in 2021. Any device manufactured after 2008 supports TLS 1.2. Any device limited to TLS 1.0 or 1.1 is not PCI compliant.
On Sept 21st, support for TLS 1.0 and 1.2 will be removed from all hosted terminal servers. This means that a PC or thin client that was produced prior to 2008 may no longer be able to connect to hosted terminal servers.
The Microsoft article below includes more information on TLS and how future windows updates will impact TLS support.
If you have any questions or concerns, please submit a case to the hosting support team.
The Epicor Building Supply, Eagle hosting Austin, and Vision hosting team is observing network performance problems with one of the network circuits supporting customers. The issue is not impacting all accounts, it only appears to be impacting customers utilizing select local ISPs. Our network team is deploying a routing change that should improve connectivity for customers impacted by this issue.
Epicor's network engineers have implemented a network routing change that should improve connectivity. Will continue to monitor to ensure performance is back to normal.
Service improvement has been detected. Epicor will continue to monitor for stability.
Service has been restored.
Epicor is currently experiencing a disruption with our BisTrack - Americas, Vision Private Cloud – Americas service. All appropriate parties are engaged, services are being restored now.
Services have been restored.
Epicor is currently experiencing a disruption with our BisTrack, LumberTrack, Vision ,Eagle retail and WMS service. All appropriate parties are engaged to determine the root cause and are working to fully restore functionality.
The disruption with our BisTrack, LumberTrack, Vision, Eagle retail and WMS service has been resolved.