Resolved: Services have been restored.

Epicor is aware of the ongoing issue with our Epicor advice support line. Teams are actively working on a resolution to restore the advice line as quickly as possible. In the meantime, if you have a need to contact the support team, please use the chat support or log a case via the EpicCare Customer Portal.

Epicor is aware of the ongoing issue with our Epicor advice support line. Teams are actively working on a resolution to restore the advice line as quickly as possible. In the meantime, if you have a need to contact the support team, please use the chat support or log a case via the EpicCare Customer Portal.

Service issues previously affecting Eagle Chat have been resolved. 

Epicor is aware of the ongoing issue with Eagle chat support at this time. Teams are actively working on a resolution to restore the chat service as quickly as possible. In the meantime, if you have a need to contact the Eagle support team, please call the Epicor advice support line or log a case via the EpicCare Customer Portal.

Epicor is aware of the ongoing issue with Eagle chat support at this time. Teams are actively working on a resolution to restore the chat service as quickly as possible. In the meantime, if you have a need to contact the Eagle support team, please call the Epicor advice support line or a case via the EpicCare Customer Portal.

Chat services for support have been restored.

Epicor is aware of the ongoing issue with Eagle chat support at this time. Teams are actively working on a resolution to restore the chat service as quickly as possible. In the meantime, if you have a need to contact the Eagle support team, please call into the Epicor advice support line.

Epicor is aware that some Eagle customers are impacted by a service issue with connecting to support via chat. The appropriate teams are looking into a resolution.

Epicor Eagle's Chat Support is encountering a service issue; all appropriate teams are looking into a resolution.

Epicor Eagle's Chat Support feature is encountering a service issue; all appropriate teams are working to restore chat support. 

Epicor Eagle's Chat Support feature is encountering a service issue; all appropriate teams are working to restore chat support.

Epicor - Eagle is still experiencing a disruption with our chat support. We are aware of the issue and are currently trying to resolve. An update will be provided in an hour or sooner. 

Epicor - Eagle continues to observe an issue with our chat support. We are actively investigating a resolution. 

A workaround has been implemented

The network team will be performing maintenance on:

Monday October 2nd at 11pm Central Time in the Azure North Central

During this maintenance period all Eagle systems in the Azure North Central region will be unavailable.

Maintenance is expected to take 30 Minutes. If you are unable to connect to your Eagle Server please contact the advice line or reboot your SonicWall.

If you have any concerns, please contact the Advice Line

Scheduled Maintenance Complete

The Epicor Eagle Public Cloud - North Central has restored full functionality to the servers. 

Please note that if you are not able to connect to the servers then you will need to power cycle your VPN endpoint.