Eagle Public Cloud - South Central

Epicor Service Issue

Eagle Propello Propello - Americas Eagle Private Cloud - Americas Eagle Public Cloud - East Eagle Public Cloud - North West Eagle Public Cloud - South West Eagle Public Cloud - South Central Eagle Public Cloud - North Central
 
[closed]

Resolved: Services have been restored.

Epicor is aware of the ongoing issue with our Epicor advice support line. Teams are actively working on a resolution to restore the advice line as quickly as possible. In the meantime, if you have a need to contact the support team, please use the chat support or log a case via the EpicCare Customer Portal.

Epicor Service Issue
Eagle Propello Propello - Americas Eagle Private Cloud - Americas Eagle Public Cloud - East Eagle Public Cloud - North West Eagle Public Cloud - South West Eagle Public Cloud - South Central Eagle Public Cloud - North Central
 
[closed]

Epicor is aware of the ongoing issue with our Epicor advice support line. Teams are actively working on a resolution to restore the advice line as quickly as possible. In the meantime, if you have a need to contact the support team, please use the chat support or log a case via the EpicCare Customer Portal.

ENVIRONMENT
Live/Production

Epicor Eagle Chat Resolved
Eagle Eagle Private Cloud - Americas Eagle Public Cloud - East Eagle Public Cloud - North West Eagle Public Cloud - South West Eagle Public Cloud - South Central Eagle Public Cloud - North Central
 
[closed]

Service issues previously affecting Eagle Chat have been resolved. 

Eagle Service Issue
Eagle Eagle Private Cloud - Americas Eagle Public Cloud - East Eagle Public Cloud - North West Eagle Public Cloud - South West Eagle Public Cloud - South Central Eagle Public Cloud - North Central
 
[closed]

Epicor is aware of the ongoing issue with Eagle chat support at this time. Teams are actively working on a resolution to restore the chat service as quickly as possible. In the meantime, if you have a need to contact the Eagle support team, please call the Epicor advice support line or log a case via the EpicCare Customer Portal.

ENVIRONMENT
Live/Production

Eagle Service Issue
Eagle Eagle Private Cloud - Americas Eagle Public Cloud - East Eagle Public Cloud - North West Eagle Public Cloud - South West Eagle Public Cloud - South Central Eagle Public Cloud - North Central
 
[closed]

Epicor is aware of the ongoing issue with Eagle chat support at this time. Teams are actively working on a resolution to restore the chat service as quickly as possible. In the meantime, if you have a need to contact the Eagle support team, please call the Epicor advice support line or a case via the EpicCare Customer Portal.

 

Chat services for support have been restored.

ENVIRONMENT
Live/Production

Epicor - Eagle
Eagle Eagle Private Cloud - Americas Eagle Public Cloud - East Eagle Public Cloud - North West Eagle Public Cloud - South West Eagle Public Cloud - South Central Eagle Public Cloud - North Central
 
[closed]

Epicor is aware of the ongoing issue with Eagle chat support at this time. Teams are actively working on a resolution to restore the chat service as quickly as possible. In the meantime, if you have a need to contact the Eagle support team, please call into the Epicor advice support line.

ENVIRONMENT
Live

Eagle - Service Issue
Eagle Eagle Private Cloud - Americas Eagle Public Cloud - East Eagle Public Cloud - North West Eagle Public Cloud - South West Eagle Public Cloud - South Central Eagle Public Cloud - North Central
 
[closed]

Epicor is aware that some Eagle customers are impacted by a service issue with connecting to support via chat. The appropriate teams are looking into a resolution.

 

Epicor Eagle's Chat Support is encountering a service issue; all appropriate teams are looking into a resolution.

 

Epicor Eagle's Chat Support feature is encountering a service issue; all appropriate teams are working to restore chat support. 

 

Epicor Eagle's Chat Support feature is encountering a service issue; all appropriate teams are working to restore chat support.

 

Epicor - Eagle is still experiencing a disruption with our chat support. We are aware of the issue and are currently trying to resolve. An update will be provided in an hour or sooner. 

 

Epicor - Eagle continues to observe an issue with our chat support. We are actively investigating a resolution. 

 
Epicor - Eagle is still experiencing an issue with chat support; Telecommunications team has restored the majority of the affected servers and will resume work in the morning, to develop a plan to restore the service. 
 

A workaround has been implemented

ENVIRONMENT
Live