Propello

Eagle Propello Propello - Americas Eagle Private Cloud - Americas Eagle Public Cloud - East Eagle Public Cloud - North West Eagle Public Cloud - South West Eagle Public Cloud - South Central Eagle Public Cloud - North Central
 
[closed]

Resolved: Services have been restored.

Epicor is aware of the ongoing issue with our Epicor advice support line. Teams are actively working on a resolution to restore the advice line as quickly as possible. In the meantime, if you have a need to contact the support team, please use the chat support or log a case via the EpicCare Customer Portal.

Eagle Propello Propello - Americas Eagle Private Cloud - Americas Eagle Public Cloud - East Eagle Public Cloud - North West Eagle Public Cloud - South West Eagle Public Cloud - South Central Eagle Public Cloud - North Central
 
[closed]

Epicor is aware of the ongoing issue with our Epicor advice support line. Teams are actively working on a resolution to restore the advice line as quickly as possible. In the meantime, if you have a need to contact the support team, please use the chat support or log a case via the EpicCare Customer Portal.

ENVIRONMENT
Live/Production
Propello Propello - Americas
 
[closed] Epicor is aware of the ongoing issue with Propello chat support at this time. Teams are actively working on a resolution to restore the chat service as quickly as possible. In the meantime, if you have a need to contact the Propello support team, please call the Epicor advice support line or log a case via the EpicCare Customer Portal.
ENVIRONMENT
Live/Production
Propello Propello - Americas
 
[closed]

Epicor is aware of the ongoing issue with Propello chat support at this time. Teams are actively working on a resolution to restore the chat service as quickly as possible. In the meantime, if you have a need to contact the Eagle support team, please call the Epicor advice support line or a case via the EpicCare Customer Portal.

 

Chat services for support have been restored.

ENVIRONMENT
Live/Production
Propello Propello - Americas
 
[closed]

Epicor is aware of the ongoing issue with Propello chat support at this time. Teams are actively working on a resolution to restore the chat service as quickly as possible. In the meantime, if you have a need to contact the Propello support team, please call into the Epicor advice support line. 

ENVIRONMENT
Live
Propello Propello - Americas
 
[closed]

Epicor is aware that some Propello customers are impacted by a service issue with connecting to support via chat. The appropriate teams are looking into a resolution.

 

Epicor - Propello is still experiencing a disruption with our chat support. We are aware of the issue and the appropriate teams are looking into a resolution. 

 

Epicor - Propello is still experiencing a disruption with our chat support. We are aware of the issue and are currently trying to resolve. An update will be provided in an hour or sooner. 

 

Epicor - Propello chat support is still experiencing an issue. Teams are working to restore service. 

 

Epicor - Propello is still experiencing a disruption with our chat support. We are aware of the issue and are currently trying to resolve. 

 

Epicor - Propello is still experiencing an issue with chat support; Telecommunications team has restored the majority of the affected servers and will resume work in the morning, to develop a plan to restore the service. 

 

A work around has been implemented

ENVIRONMENT
Live
Propello Propello - Americas
 
[closed]

Propello - Americas is scheduled for an upgrade to 2021.2 SP2 during a 4-hour window beginning Tuesday, September 14, 2021 at 10:00 PM Central Time and will be completed by Wednesday, September 15, 2021 at 02:00 AM Central Time. Note that your system may be unavailable during the upgrade. Please plan accordingly.

 
Scheduled maintenance completed.
Propello Propello - Americas
 
[closed]

Propello - Americas is scheduled for an upgrade to 2021.2 SP1 120.6.15.5613 (GA) during an 4-hour window beginning Tuesday, August318, 2021 at 10:00 PM Central Time and will be completed by Wednesday, September 1, 2021 at 2:00 AM Central Time.

Note that your system may be unavailable during the upgrade. Please plan accordingly.

 
Scheduled maintenance completed.
Propello Propello - Americas
 
[closed]

Epicor Propello - Americas is scheduled for an upgrade on Tuesday, July 20, 2021 10:00:00 PM CDT for approximately 1h 59m. Note that your system will be unavailable during the upgrade. Please plan accordingly.

 

 
Scheduled maintenance completed.