Kinetic - Americas on cadence customers are scheduled for the Major Production Upgrade to 2023.2.6:

         From:  Friday, December 8, 10:00 pm Local Datacenter Time
         To: Sunday, December 10, 8:00 am Local Datacenter Time

Your Production system will be unavailable for several hours during this time.

An all-clear message will be posted when the upgrade has been completed. Please plan accordingly.

Note: The upgrade does not apply to Flex Option customers who have deferred their upgrade.

Kinetic - Americas on cadence customers are scheduled for the 2023.2.6 Pilot update on:

From: Tuesday, November 21, 05:00 PM Local Datacenter Time
To: Tuesday, November 21, 11:59 PM Local Datacenter Time

Your Pilot system will be unavailable for several hours during this time.

An all-clear message will be posted when the update has been completed.

*Testing is required before the Production Upgrade. Please plan accordingly.

Note: The update does not apply to Flex Option customers who have deferred their upgrade.

Scheduled Maintenance Complete

Kinetic - Americas is scheduled for maintenance on:

From:  Saturday, November 18, 10:00 PM Local Datacenter Time
To:       Sunday, November 19, 04:00 AM Local Datacenter Time

A notification will be posted when the maintenance has been completed.

Please plan accordingly.

Epicor's Kinetic - Americas is currently experiencing a disruption that is impacting a subset of Customers and you could be impacted by this issue.

All appropriate support teams are engaged in troubleshooting and restoring services as quickly as possible.

Epicor's Kinetic - Americas region is still experiencing a disruption and you could be impacted by this issue. All appropriate parties are engaged to restore functionality and determine the root cause. 

Service issue affecting a subset of Kinetic - Americas customers has been resolved. we apologize for the inconvenience.

The Kinetic Production Upgrade to 2023.2 scheduled for this weekend has been postponed ensuring your upgrade process runs smoothly.

It has been rescheduled to December 8-10.

We apologize for the inconvenience.

Kinetic - Americas on cadence customers are scheduled for the 2023.2.5 Pilot update on:

From: Tuesday, October 31, 7:00 PM Local Datacenter Time
To: Wednesday, November 1, 5:00 AM Local Datacenter Time 

Your Pilot system will be unavailable for several hours during this time.

An all-clear message will be posted when the update has been completed.

*The update does not apply to Flex Option customers who have deferred their upgrade.

Epicor is currently experiencing a Kinetic - Americas Service Issue that is impacting a subset of Customers, and you could be impacted by this issue.

All appropriate support teams are engaged in troubleshooting and restoring services as quickly as possible.

Service issue affecting a subset of Kinetic - Americas customers has been resolved.

Kinetic - Americas is scheduled for maintenance on:

From:  Saturday, October 21, 10:00 PM Local Datacenter Time
To:       Sunday, October 22, 04:00 AM Local Datacenter Time

A notification will be posted when the maintenance has been completed.

Please plan accordingly.

Kinetic - Americas on cadence customers are scheduled for a Major Pilot/Additional environment upgrade to 2023.2.3:

From:   Thursday, October 5, 10:00 PM Local Datacenter Time
To:        Saturday, October 7, 11:59 AM Local Datacenter Time

Your system will only be unavailable for a 60-minute window while it is updated.

An all-clear message will be posted when the upgrade has been completed. Testing is optional.

Note: The upgrade does not apply to Flex Option customers who have deferred their upgrade.

Thank you for your patience, this maintenance has been completed. 

Kinetic - Americas is scheduled for maintenance on Saturday, September 16, 10:00 PM to Sunday, September 17, 4:00 AM Local Datacenter Time. A notification will be posted when the maintenance has been completed. Please plan accordingly.