Kinetic - G -Americas on cadence customers are scheduled for the Major Production Upgrade to 2023.2.6:

         From:  Friday, December 8, 10:00 pm Local Datacenter Time
         To: Sunday, December 10, 8:00 am Local Datacenter Time

Your Production system will be unavailable for several hours during this time.

An all-clear message will be posted when the upgrade has been completed. Please plan accordingly.

Note: The upgrade does not apply to Flex Option customers who have deferred their upgrade.

Kinetic – G – Americas is scheduled for maintenance:

From: Saturday, December 2, 5:00 PM Local Datacenter Time

To: Sunday, December 3, 11:00 AM Local Datacenter Time

There will be no impact to your data or application, however, during the window, your system may be offline for 45-90 minutes.

Please plan accordingly.

Kinetic - G - Americas on cadence customers are scheduled for the 2023.2.6 Pilot update on:

From: Tuesday, November 21, 05:00 PM Local Datacenter Time
To: Tuesday, November 21, 11:59 PM Local Datacenter Time

Your Pilot system will be unavailable for several hours during this time.

An all-clear message will be posted when the update has been completed.

*Testing is required before the Production Upgrade. Please plan accordingly.

Note: The update does not apply to Flex Option customers who have deferred their upgrade.

Scheduled Maintenance Complete

Epicor Kinetic - G - Americas Service Issue is currently experiencing a disruption that is affecting a subset of Customers and you could be impacted by this issue.

All appropriate support teams are engaged in troubleshooting and restoring services as quickly as possible.

This issue has been resolved and all systems have returned to operational status.

Kinetic - G - Americas is scheduled for maintenance on:

From:  Saturday, November 18, 10:00 PM Local Datacenter Time
To:       Sunday, November 19, 04:00 AM Local Datacenter Time

A notification will be posted when the maintenance has been completed.

Please plan accordingly.

The Kinetic Production Upgrade to 2023.2 scheduled for this weekend has been postponed ensuring your upgrade process runs smoothly. It has been rescheduled to December 8-10.

We apologize for the inconvenience.

Kinetic - G - Americas on cadence customers are scheduled for the 2023.2.5 Pilot update on:

From: Tuesday, October 31, 7:00 PM Local Datacenter Time
To: Wednesday, November 1, 5:00 AM Local Datacenter Time ​

Your Pilot system will be unavailable for several hours during this time.

An all-clear message will be posted when the update has been completed.

*The update does not apply to Flex Option customers who have deferred their upgrade.

Kinetic - G - Americas is scheduled for maintenance on:

From:  Saturday, October 21, 10:00 PM Local Datacenter Time
To:       Sunday, October 22, 04:00 AM Local Datacenter Time

A notification will be posted when the maintenance has been completed.

Please plan accordingly.

Kinetic - G - Americas on cadence customers are scheduled for a Major Pilot/Additional environment upgrade to 2023.2.3:

From:   Thursday, October 5, 10:00 PM Local Datacenter Time
To:        Saturday, October 7, 11:59 AM Local Datacenter Time

Your system will only be unavailable for a 60-minute window while it is updated.

An all-clear message will be posted when the upgrade has been completed. Testing is optional.

Note: The upgrade does not apply to Flex Option customers who have deferred their upgrade.

Thank you for your patience, this maintenance has been completed.