Resolved: Services have been restored.

Epicor is aware of the ongoing issue with our Epicor advice support line. Teams are actively working on a resolution to restore the advice line as quickly as possible. In the meantime, if you have a need to contact the support team, please use the chat support or log a case via the EpicCare Customer Portal.

Epicor is aware of the ongoing issue with our Epicor advice support line. Teams are actively working on a resolution to restore the advice line as quickly as possible. In the meantime, if you have a need to contact the support team, please use the chat support or log a case via the EpicCare Customer Portal.

Service issues previously affecting Eagle Chat have been resolved. 

Epicor is aware of the ongoing issue with Eagle chat support at this time. Teams are actively working on a resolution to restore the chat service as quickly as possible. In the meantime, if you have a need to contact the Eagle support team, please call the Epicor advice support line or log a case via the EpicCare Customer Portal.

Epicor is aware of the ongoing issue with Eagle chat support at this time. Teams are actively working on a resolution to restore the chat service as quickly as possible. In the meantime, if you have a need to contact the Eagle support team, please call the Epicor advice support line or a case via the EpicCare Customer Portal.

Chat services for support have been restored.

Epicor is aware of the ongoing issue with Eagle chat support at this time. Teams are actively working on a resolution to restore the chat service as quickly as possible. In the meantime, if you have a need to contact the Eagle support team, please call into the Epicor advice support line.

Epicor is aware that some Eagle customers are impacted by a service issue with connecting to support via chat. The appropriate teams are looking into a resolution.

Epicor Eagle's Chat Support is encountering a service issue; all appropriate teams are looking into a resolution.

Epicor Eagle's Chat Support feature is encountering a service issue; all appropriate teams are working to restore chat support. 

Epicor Eagle's Chat Support feature is encountering a service issue; all appropriate teams are working to restore chat support.

Epicor - Eagle is still experiencing a disruption with our chat support. We are aware of the issue and are currently trying to resolve. An update will be provided in an hour or sooner. 

Epicor - Eagle continues to observe an issue with our chat support. We are actively investigating a resolution. 

A workaround has been implemented

The Epicor Building Supply, Eagle hosting Austin, and Vision hosting team is observing network performance problems with one of the network circuits supporting customers.  The issue is not impacting all accounts, it only appears to be impacting customers utilizing select local ISPs.  Our network team is deploying a routing change that should improve connectivity for customers impacted by this issue.

Epicor's network engineers have implemented a network routing change that should improve connectivity. Will continue to monitor to ensure performance is back to normal.

Service improvement has been detected. Epicor will continue to monitor for stability.

Service has been restored.

The network failure that impacted some of the Austin hosted Eagle customers has been resolved and teams are currently monitoring the issue.