Epicor EDI VAN/HUB
At about 9:30 AM CST, Epicor is currently experiencing a network issue with our provider. Our Network team is working together with provider to quickly restore functionality. Transactions may be impacted by this.
Network services have been restored.
MX Team(s) – The current VAN HA FTP/s file sync process stopped working this evening from approximately 4:45-5:45PM Pacific (1 hour). During this time, some heartbeats may not have been available for download. Sync’ing has been restored. No data (including heartbeats) was lost. Engineering is reviewing for RCA.
If you have any questions or issues, please connect with tdxsupport@epicor.com or George Warren (805-305-2068).
Thank you!
Epicor EDI VAN/HUB Commport Interconnect customers are currently experiencing a service disruption due to an internet provider outage.
Commport's statement responding to the outage is below:
CUSTOMER EMERGENCY NOTIFICATION ALERT – July 8, 2022 – Internet Outage
Commport’s primary and secondary Internet Service Providers (ISPs) are currently experiencing widespread outages. Commport’s data center is currently unable to connect to the Internet. Multiple Internet Providers in Ontario are reporting outages and are working to reestablish internet connectivity.
SERVICES AFFECTED:
All communications methods and website are unavailable.
CUSTOMER IMPACT:
All customer communications methods and all websites are unavailable. Customers are currently unable to send to or pickup data from Commport, or access websites.
There is no issue within the Commport data center, Commport is monitoring the situation and Commport services will be fully restored as soon as Internet Providers restore internet services.
ADDITIONAL INFORMATION AND/OR CORRECTIVE ACTION:
If you have any questions or concerns about this current situation, please contact us at Support@commport.com.
If you have any questions, concerns or feedback about our customer notification process please email marketing@commport.com.
We apologize for any inconvenience this may cause.
Sincerely,
CUSTOMER EMERGENCY NOTIFICATION ALERT – July 8, 2022 – Internet Outage
Commport’s primary and secondary Internet Service Providers (ISPs) are currently experiencing widespread outages. Commport’s data center is currently unable to connect to the Internet. Multiple Internet Providers in Ontario are reporting outages and are working to reestablish internet connectivity.
SERVICES AFFECTED:
All communications methods and website are unavailable.
CUSTOMER IMPACT:
All customer communications methods and all websites are unavailable. Customers are currently unable to send to or pickup data from Commport, or access websites.
There is no issue within the Commport data center, Commport is monitoring the situation and Commport services will be fully restored as soon as Internet Providers restore internet services.
ADDITIONAL INFORMATION AND/OR CORRECTIVE ACTION:
If you have any questions or concerns about this current situation, please contact us at Support@commport.com.
If you have any questions, concerns or feedback about our customer notification process please email marketing@commport.com.
We apologize for any inconvenience this may cause.
Service has been restored.
Dear Valued Customer or Partner,
Commport continues to work diligently to harden our overall network and in support of these efforts is planning a maintenance window from Saturday April 9 at 09:00 PM (UTC -5) to Sunday April 10 at 06:00 PM (UTC -5).
SERVICES AFFECTED:
Communication and data processing services
CUSTOMER IMPACT:
All FTP, AS2 and SFTP communications will be intermittently unavailable between 10:00pm- 3:00am. Data processing may be slower than normal during this time frame.
If you have time critical files that need to be processed during this window, please be advised that you may need to adjust your schedule to mitigate any disruption to your business.
Dear Valued Customer or Partner,
Commport is reaching out today to provide an update regarding our planned extended maintenance window originally scheduled for February 25-26, 2022. Due to circumstances beyond our control, we do need to reschedule this planned maintenance window at this time.
We do need to proceed with the work that is planned and so please be advised that Commport will be taking an extended maintenance window beginning on March 11th at 7:00 PM EST and extending into to March 12th at 12:00 PM EST to perform work that supports several business-critical strategic initiatives. Please adjust your plans accordingly.
SERVICES AFFECTED:
The Commport Network
All Commport hosted services and solutions will be impacted by this window.
CUSTOMER IMPACT
The Commport Network will not be available for an extended period from March 11th at 7:00 PM to March 12 at 12:00 PM. Transactions will not be processed, and websites will be unavailable for the duration of this window. Please make any necessary adjustments to your internal plans.
Commport VAN interconnect customers only
Dear Valued Customer or Partner,
Commport is reaching out today to provide additional details to you regarding some upcoming activities that will impact the availability of The Commport Network. Please be advised that Commport will be taking an extended maintenance window beginning on February 25th at 7:00 PM and extending into to Feb 26 to 12:00 PM to perform some work that supports of several business-critical strategic initiatives.
SERVICES AFFECTED:
The Commport Network
All Commport hosted services and solutions will be impacted by this window.
CUSTOMER IMPACT:
The Commport Network will not be available for an extended period of time from Feb 25 at 7:00 PM to Feb 26 at 12:00 PM. Transactions will not be processed, and websites will be unavailable for the duration of this window. Please begin planning for this outage.
Commport is working to mitigate the downtime experienced by Customers and will advise Customers in the coming weeks how and when you will be directly affected.
On February 26th 2022 once services are restored, Commport will send a notification advising Customers of service restoration.
The Commport network will not be available for an extended period of time February 25-26th 2022. Transactions will not be processed and websites will be unavailable for the duration of this window. Please begin planning for this outage.
Commport is working to mitigate the downtime experienced and will advise customers in the coming weeks how and when they will be directly affected.
The Commport network will not be available for an extended period of time February 25-26th 2022. Transactions will not be processed and websites will be unavailable for the duration of this window. Please begin planning for this outage.
Commport is working to mitigate the downtime experienced and will advise customers in the coming weeks how and when they will be directly affected.
The Commport network will not be available for an extended period of time February 25-26th 2022. Transactions will not be processed and websites will be unavailable for the duration of this window. Please begin planning for this outage.
Commport is working to mitigate the downtime experienced and will advise customers in the coming weeks how and when they will be directly affected.
Commport VAN is experiencing a performance degradation on Monday, December 14, 2020 8:30:00 PM CST. A notification will be sent when the degradation is over. Please plan accordingly.
Services restored