Epicor EDI Private Cloud Hosting are scheduled for maintenance:

From: Friday, December 01, 11:30PM EST

To: Saturday, December 02, 3:30AM EST

A notification will be sent when the maintenance has been completed.

Please plan accordingly.

Epicor EDI Private Cloud Hosting are scheduled for maintenance:

From: Friday, November 03, 11:30PM EST

To: Saturday, November 04, 3:30AM EST

A notification will be sent when the maintenance has been completed.

Please plan accordingly.

Scheduled Maintenance Complete

Epicor EDI Public Cloud Hosting and EDI Private Cloud Hosting are scheduled for maintenance:

From: Friday, October 06, 11:30PM EST

To: Saturday, October 07, 3:30AM EST

A notification will be sent when the maintenance has been completed.

Please plan accordingly.

Scheduled Maintenance Complete

Epicor EDI Public Cloud Hosting and EDI Private Cloud Hosting are scheduled for maintenance:

From: Friday, September 01, 11:30PM EST

To: Saturday, September 02, 3:30AM EST

A notification will be sent when the maintenance has been completed.

Please plan accordingly.

Dear Valued Customer,

Due to customer demand, the sFTP migration is postponed to August 14 at 8:30 p.m. EST. Please continue migrating your FTP, FTPs, and sFTP to the new sFTP server.

Please note the following key information regarding the migration:

1. New Server Details: Our new SFTP server will be named EDIServices.sftp.Epicor.com. Starting from July 24, 2023, at 7 PM EST, the current URL (sftp2.1edisource.com) will automatically point to the new server.

2. Protocol Support: The new server will support SFTP exclusively. Please note that FTP and FTPS will not be supported.

3. Password Standards: If your current password does not meet 2 of the new password requirements (14 characters, 1 uppercase letter, 1 lowercase letter, and 1 symbol. Please contact your support team, and they will assist you promptly. They will supply your passwords as requested to ensure security.

4. Reporting Connection Issues: In case of any connection issues, please contact your support team through your usual channels. Include the error log, the time of the attempted connection, the IP, and the username used. Our team will promptly contact you to troubleshoot and resolve the issue.

We appreciate your understanding and cooperation during this migration process. Our team is committed to providing you with a seamless transition and ensuring minimal disruption to your operations. As we progress with the migration, please watch for further communication regarding your specific FTP, FTPS, and sFTP connection methods.

Should you have any questions or concerns, please do not hesitate to contact your support team. Thank you for your continued trust in our services.

Thank you for your patience, this maintenance has been completed. 

Epicor EDI Private Cloud Hosting is scheduled for maintenance on August 04, 11:30PM EST for approximately 4 hours. A notification will be sent when the maintenance has been completed. 

Please plan accordingly. 

Intermittent disruptions are being experienced in portal visibility, and our technical team is addressing the matter to implement a resolution.

PartnerXchange portal is now fully operational.  The technical team is continuing to work on the MX and IX portals.  

Our dedicated Epicor EDI technical team is working hard to restore our Web portals to full functionality.

Thank you for your patience.

Our Epicor EDI technical team is working diligently to restore full operation to our Web portals.

The restoration process is currently underway, and as the solution continues to be implemented, we are confident on the gradual return of functionality.

We appreciate your patience and understanding.

Our team of Epicor EDI experts is working around the clock to restore our Web portals to full functionality. We apologize for any inconvenience this may cause, and we are adding additional resources to speed up the restore process.

We are working hard to bring our Web portals back to full functionality as soon as possible and appreciate your patience and understanding during this time. We are committed to restoring functionality as quickly as possible.

We are confident that we will be able to restore full service in a short period of time, as our Epicor EDI technical team is in the process of restoring the last of our databases. Thank you for your patience! 

Our technical team is continuing to work to restore full service and is close to completion. We will provide more details as we progress.

Our Epicor engineering team has identified the issue and is working diligently to fix it as promptly as possible. We value your understanding and adaptability during this time.

We will provide an update as soon as we reach a resolution.

Thank you for your patience, The service is now completely restored

Intermittent disruptions are being experienced in portal visibility, and our technical team is addressing the matter to implement a resolution.

Epicor EDI Private Cloud Hosting is scheduled for maintenance on July 07, 11:30pm local time for approximately 4h. A notification will be sent when the maintenance has been completed. Please plan accordingly.

Thank you for your patience, this maintenance has been completed. 

Epicor EDI Private Cloud Hosting is scheduled for maintenance on June 02, 11:30pm EST for approximately 4h. A notification will be sent when the maintenance has been completed. Please plan accordingly.

Thank you for your patience, this maintenance has been completed.